0l11 Privacy Policy

1. Information Collection

0l11 collects various types of information from different sources to provide you with the best service and meet legal obligations.

1.1 Personal Identification Information

When you register with 0l11, we collect the following information:

• Basic Information: Full name, date of birth, gender, and nationality. This information is required to verify your identity and confirm your age.
• Contact information: Email address, mobile number, home address. We use this information to contact you and keep your account secure.
• Identity Verification Documents: National ID card, passport, driving licence, or other government-issued identification. This is mandatory for the KYC process.
• Proof of Address: Utility bills, bank statements, or other official documents that confirm your address.

1.2 Financial information

To process transactions, 0l11 collects the following financial information:

• Payment method details: bKash/Nagad/Rocket mobile number, bank account number, and crypto wallet address. We do not store sensitive payment details such as CVV or PIN.
• Transaction history: Records of all deposits, withdrawals, and betting transactions. This is required for your account statements and tax reporting.
• Source of income: For high-value transactions, we may ask about the source of funds to comply with anti-money laundering regulations.

1.3 Usage & Activity Data

While you use the 0l11 platform, we automatically collect the following information:

• Betting activity: All bets you've placed, games played, win-loss records, and betting patterns.
• Login history: Login times, IP address, device information, and browser type. For security purposes and to detect unauthorized access.
• Device & Technical Data: Your device model, operating system, screen resolution, language settings. For platform optimization.
• Cookies and Tracking: We use cookies to remember your preferences and improve user experience.

1.4 Communication & Support Data

When you contact 0l11 Support, we retain:

• Live Chat Conversations & Transcripts
• Email Communications & Ticket History
• Phone call recordings (for support calls, with your consent)
• Feedback and reviews you provide

2. Use of Information

0l11 uses your collected information only for specific and legitimate purposes.

2.1 Service Delivery and Account Management

Your information is used to:

• To create and manage your 0l11 account
• To verify your identity and confirm your age
• To process bets and pay out winnings
• Process deposit and withdrawal transactions
• To provide bonuses and promotions
• To track your account balance and transactions

2.2 Communication

0l11 communicates with you:

• Send important account updates and notifications
• Notify you of bet results and transaction confirmations
• To inform you about new promotions and bonus offers (with your consent)
• To provide customer support and resolve issues
• To send surveys and feedback requests

2.3 Security and Fraud Prevention

Your information is used to ensure security:

• To prevent unauthorized access and account hacking
• To detect fraudulent activity and money laundering
• To detect multiple accounts and bonus abuse
• To block access from restricted regions
• To monitor suspicious betting patterns

2.4 Legal and Regulatory Compliance

0l11 uses your information to:

• To comply with KYC and AML regulations
• To meet gaming licensing requirements
• To support tax reporting and financial audits
• Comply with lawful requests from law enforcement agencies
• Handle disputes and legal proceedings

2.5 Platform improvement

We analyse your information to:

• To improve user experience and interface
• To develop new features and games
• To optimize site performance and loading speed
• To provide personalized recommendations
• To measure the effectiveness of marketing campaigns

3. Information Sharing & Disclosure

0l11 does not sell your personal information to third parties. However, we may share your data in certain circumstances.

3.1 Service Providers

0l11 works with trusted third-party service providers:

• Payment processors: bKash, Nagad, Rocket, and other payment gateways access your payment information to process transactions.
• Game providers: Evolution Gaming, Pragmatic Play, and other game developers receive your gameplay data to deliver the gaming experience.
• Identity verification services: Third-party KYC providers are used to verify your identity documents.
• Cloud Storage Providers: Your data is stored on secure servers like Amazon AWS and Microsoft Azure.
• Customer Support Tools: Live chat and ticketing system providers assist us in delivering support.

3.2 Legal & Regulatory Disclosures

0l11 may be legally obligated to disclose information:

• Gaming regulatory authorities such as Curacao eGaming and PAGCOR
• In response to lawful court orders or subpoenas from law enforcement agencies
• For financial reporting to tax authorities
• Report suspicious activity to anti-money laundering authorities

3.3 Business Transfers

If 0l11 undergoes a merger, acquisition, or sale of assets, your information may be transferred to the new owners. In such cases, we will notify you in advance and ensure your data continues to be handled to the same privacy standards.

3.4 Consent-Based Sharing

In certain cases, we may share your information with your explicit consent, such as:

• Social Media Integration (if you choose to enable it)
• With marketing partners (only after your opt-in)
• Display your username on leaderboards and in tournaments

4. Data security measures

0l11 employs multiple layers of security to keep your personal information safe.

4.1 Technical Safeguards

• Encryption: All data is secured using AES-256 bit encryption at rest and in transmission.
• Firewall: An advanced firewall system prevents unauthorized access.
• DDoS protection: Our servers are protected against Distributed Denial of Service (DDoS) attacks.
• Regular backups: All data is backed up regularly and stored in secure offsite locations.
• Penetration Testing: Independent security experts regularly audit our systems to identify vulnerabilities.

4.2 Organizational Safeguards

• Staff Training: All 0l11 staff receive training on data protection and privacy.
• Access Policy: Strict role-based access controls ensure that only necessary personnel can access data.
• Privacy Agreement: All staff and contractors are bound by strict confidentiality agreements.
• Incident response plan: Plans are in place for rapid response and mitigation in the event of any security breach.

4.3 Account Security

0l11 provides the following to keep your account secure:

• Two-Factor Authentication (2FA): Add an extra layer of security with OTP on your mobile.
• Password Strength Check: We encourage strong passwords and reject weak ones.
• Login alerts: Email notifications for logins from new devices or locations.
• Session timeout: Automatic logout after inactivity prevents unauthorized access.
• IP whitelisting: You can restrict login from specific IP addresses.

4.4 Payment Security

0l11 secures financial transactions:

• PCI DSS (Payment Card Industry Data Security Standard) Compliant
• Sensitive payment data (such as CVV and PIN) is never stored
• All payments are sent through secure, encrypted channels
• Suspicious transactions are monitored and flagged in real time
• Applies additional verification steps for withdrawals

5. Cookies and Tracking Technologies

0l11 uses cookies and similar technologies to enhance your browsing experience.

5.1 What Are Cookies

Cookies are small text files stored in your browser when you visit 0l11. They help remember your preferences and provide a convenient user experience.

5.2 Cookie Types

• Essential cookies: Required for core platform functions such as login and security. These cannot be disabled.
• Performance Cookies: Monitors and helps improve site performance. For example, tracks page load times.
• Functional cookies: Remembers your preferences such as language, currency, and theme settings.
• Marketing Cookies: Shows relevant ads based on your interests. These may be set by third parties.

5.3 Managing cookies

You can manage and delete cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of the 0l11 platform. We recommend keeping marketing cookies disabled unless you need them.

5.4 Other Tracking Technologies

In addition to cookies, 0l11 also uses:

• Local storage: Stores data locally in your browser for faster access.
• Pixel Tags: Tiny invisible images in emails and web pages that track when and how content was viewed.
• Fingerprinting: Device identification technology that helps prevent fraud.

6. Data Retention

0l11 retains your personal information only for as long as necessary.

6.1 Retention Period

• Active Account: We retain all your information for as long as your account remains active in order to provide our services.
• Closed Account: After account closure, we retain your data for 5-7 years to meet legal obligations.
• Financial records: Transaction records are retained for 7 years for tax and audit purposes.
• Betting history: Betting records are kept for 5 years for dispute resolution and regulatory compliance.
• Marketing Data: Deleted immediately when you withdraw marketing consent.

6.2 Data Deletion Process

Once the retention period expires, 0l11 securely deletes your data:

• Digital data is permanently erased using secure deletion algorithms, making recovery impossible.
• Physical documents are shredded and destroyed
• Data is automatically purged from backups through backup rotation
• All deletion actions are logged and verified

6.3 Data Deletion Request

You can request deletion of your data at any time by emailing [email protected]. We will process your request within 30 days. However, please note:

• We cannot delete certain data due to legal obligations
• Deletion may be delayed if there are pending transactions or disputes
• Your account cannot be recovered after deletion
• Some anonymized data may be retained for statistical purposes

7. International Data Transfers

0l11 is an international platform and your data may be processed in various countries.

7.1 Data location

Your personal information is stored and processed:

• Primary servers are located within the European Union
• Backup servers are maintained at a secure secondary location (typically Singapore or Canada)
• Some service providers may be located in the United States and other countries

7.2 Transfer Safeguards

To secure international data transfers, 0l11:

• Uses GDPR-approved Standard Contractual Clauses (SCCs)
• Transfers only to countries with adequate data protection laws in place
• All transfers are encrypted and conducted through secure channels
• Data protection agreements are in place with third-party providers

7.3 Your Rights

For international transfers, you have the right to:

• Know where your data is being processed
• To receive information about steps taken to secure transfers
• To object to specific transfers (in limited circumstances)

8. Contact and complaints

For any privacy-related questions or concerns, please get in touch with 0l11.

8.1 Privacy Contact

Contact the 0l11 Data Protection Team:

• Email: [email protected]
• Data Protection Officer: [email protected]
• Live Chat: Via the Support section on the 0l11 website
• Mailing address: 0l11 Data Protection Team, Curacao

8.2 Complaints process

If you believe 0l11 has violated your privacy rights:

• Contact our Data Protection Team first
• We will provide an initial response within 7 days and a full resolution within 30 days
• If you are not satisfied with our response, you may lodge a complaint with the Data Protection Authority in your country.
• Players in the European Union may file a complaint with their local supervisory authority

8.3 Policy Updates

0l11 may update this Privacy Policy from time to time. For any significant changes, we will notify you via email and platform notifications. You will have the opportunity to review and accept the changes before they take effect. We recommend checking this page regularly.