0l11 | Responsible Gaming — Play Smart and Stay in Control

Our Commitment

0l11 places responsible gaming at the highest priority. We believe betting should be entertaining and fun — never a source of financial hardship. We are committed to helping players stay informed and keep their betting under control.

What Is Responsible Gaming

Responsible gambling means betting in a way that does not negatively impact your life. It is important to understand that betting is a form of entertainment where the risk of losing money is always present. Responsible players know their limits, stick to a budget, and never chase their losses.

Core Principles of Responsible Gambling

Betting is Entertainment: Betting on 0l11 should be for entertainment only — not as a source of income. Never wager money you need for essentials such as food, housing, or bills.
Set Limits: Before you start playing, decide how much BDT and how much time you are willing to spend. Do not exceed these limits under any circumstances. The 0l11 platform lets you set deposit limits and session timers.
Don't Chase Losses: Accept losses when they happen and do not place more bets trying to win that money back. This usually leads to even greater losses.
Stay in Control: Never bet on impulse. Avoid betting when you've been drinking or are under emotional stress. Always make decisions with a clear head.
Maintain a Time Balance: Ensure that betting does not interfere with other important areas of your life, such as work, family, and social commitments.
Recognise the Warning Signs: If betting feels like it's causing problems in your life, seek help early. It's not a sign of weakness — it takes courage.

0l11's Commitment

0l11 doesn't just expect responsibility from players — we hold ourselves accountable too:

Strictly preventing underage betting and enforcing age verification procedures
Providing clear and transparent terms & conditions
Providing players with responsible gaming tools and information
Staying proactive in identifying and assisting problem players
Adhering to Responsible Marketing Practices
Collaborating with gaming addiction support organisations

0l11 Responsible Gaming Tools

0l11 provides a range of tools to help you keep your betting in check

Deposit Limit

You can set daily, weekly, or monthly deposit limits. Once the limit is reached, you will not be able to make any further deposits.

How to use: My Account > Responsible Gaming > set from Deposit Limit

Bet Limit

Set a cap on how much BDT you can spend per bet. This protects you from significant losses.

How to use: Go to My Account > Responsible Gambling > Bet Limits to set your limit.

Session Timer

Set a time limit for how long you can play in a single session. Once the limit is reached, you will be automatically logged out.

How to Use: Go to My Account > Responsible Gaming > Session Timer to set it up

Reality Check

You will be reminded at regular intervals how long you have been playing and how much you have won or lost.

How to Use: Go to My Account > Responsible Gaming > Reality Check to activate it

Temporary Break

You can take a temporary break lasting anywhere from 24 hours to 6 weeks. During this period, you will not be able to log in.

How to use: My Account > Responsible Gaming > request from Temporary Break

Self-Exclusion

You can permanently self-exclude from 0l11 for a period of 6 months to 5 years, or indefinitely. This cannot be reversed.

How to Use: Contact our support team to submit your request

How to Recognise a Betting Problem

Problematic betting often develops gradually and can be hard to notice at first. Learn to recognise the warning signs below:

Warning Signs of Problem Betting

Escalating Time & Money: You are spending more time and money on betting than before, and it takes increasingly higher stakes to get the same thrill.

Chasing Losses: After a loss, you immediately place more bets trying to win the money back — and often end up losing even more.

Inability to Stop: You have tried to cut back or stop betting but couldn't. Betting has taken over your thoughts and plans.

Lies & Secrecy: You are hiding or lying to family and friends about your betting activity or how much money you have lost.

Financial Problems: Struggling to pay bills, accumulating debt, or needing to borrow money due to betting.

Relationship Damage: Relationships with family and friends are suffering. Loved ones are worried about your betting.

Neglect: Neglecting work, studies, or other responsibilities to make time for betting.

Psychological Impact: Experiencing anxiety, depression, guilt, or shame as a result of betting. Becoming irritable or angry when you lose.

Means of Escape: You are using betting to escape problems or negative feelings.

Health Impact: Sleep disturbances, changes in eating habits, or other physical health issues caused by betting.

Self-Assessment Questions

Ask yourself these questions honestly

1. Do you spend more time or money on betting than you intended?

If yes, this may be an early sign of a problem.

2. Have you ever missed work or an important event because of betting?

This indicates that betting is affecting your priorities.

3. Have you ever borrowed money to place bets?

This is a serious warning sign that you are playing beyond your means.

4. Are your loved ones concerned about your betting habits?

Take the concerns of those who care about you seriously.

5. Do you bet more in an attempt to recover money you've lost?

Chasing losses is a classic sign of problem betting.

If you answer yes to even one of these questions, consider reaching out for help.

Help & Support

If you or someone you know is struggling with a betting problem, help is available. You don't have to face it alone.

0l11 Support

The 0l11 customer support team is trained in responsible gambling and can assist you with:

To set up responsible gaming tools
To process self-exclusion requests
To get in touch with professional support organisations
To listen to your concerns and offer guidance

Professional Support Organisations

0l11 recommends the following trusted gaming addiction support organisations:

Help Resources

Gambling Helpline

24/7 Confidential Help & Counselling

Gamblers Anonymous

Support Groups & Community Assistance

BeGambleAware

Information, advice, and treatment referrals

GamCare

Free Counselling & Support Services

The Impact of Responsible Gaming

Responsible Gambling by the Numbers

95% Players Game in Control

75% Effective When Limits Are Used

80% Early Intervention Successful

100% Confidential Help

For Family & Friends

If someone you know is struggling with a betting problem, you can help. Here are some tips:

How to Help

Speak Openly: Raise your concerns in a calm, private setting. Avoid being judgmental or critical.
Listen: Listen to them carefully and show empathy. Understand that this is an illness, not a weakness.
Share Information: Provide information about responsible gambling resources and support organisations.
Encourage: Encourage them to seek professional help, but don't force it. Change has to come from within.
Set Your Limits: Set financial boundaries. Do not fund their betting or pay off their debts.
Take Care of Yourself: This is hard on you too. Make sure to seek help and support for yourself.

What Not to Do

Do not lecture them or make them feel foolish or weak
Don't try to control their problem for them
Don't make excuses for their behaviour
Do not make threats or ultimatums you cannot follow through on
Don't try to solve every problem in their life for them

Minor Protection

0l11 is fully committed to protecting minors. Betting by anyone under the age of 18 is illegal and extremely harmful.

0l11's Minor Protection Measures

Age Verification: All new players must complete the age verification process using a government-issued ID.
Automated Checks: We use advanced systems to detect and block attempts by minors to access the platform.
Parental Controls: Parents are advised to block betting sites on their devices.
Educational Resources: We provide information on the risks of betting for young people and their parents.

Advice for Parents

Have an open conversation with your children about the risks of betting.
Monitor their online activity
Use parental control software
Keep your payment card and password secure.
Set a responsible example through your own betting behaviour

FAQs

0l11 offers daily rewards and bonuses for regular players, designed as part of a responsible gaming experience.

Daily Check-In Rewards: Every time you log in to your 0l11 account, you can claim your daily check-in reward. Simply click the "Daily Rewards" icon on the homepage to collect. Rewards typically include small cash bonuses, free bets, or loyalty points. Checking in on consecutive days increases your rewards — for example, a 7-day streak unlocks a special bonus.

Free Spins: To receive free spins on specific slots, check the promotions page or your promotional emails. Some free spins are credited automatically to active players' accounts. To use them, simply open the relevant game and start spinning — your balance will not be deducted. Winnings from free spins are generally added to your bonus balance and are subject to wagering requirements.

Terms of Participation: To be eligible for these rewards, your account must be verified and in good standing. You must have made at least one deposit (typically a minimum of ৳500). Bonus abuse or holding multiple accounts will result in disqualification. Each reward has an expiry — generally it must be used within 24–72 hours.

Connection to Responsible Gambling: These rewards are here for players to enjoy — they are not meant to encourage excessive play. Any responsible gaming tools you've set, such as deposit limits or self-exclusion, will still apply to these rewards. Please do not make a deposit just to access free rewards if doing so would exceed your budget.

Holding multiple accounts at 0l11 is strictly prohibited and forms a key part of our responsible gaming and fraud prevention policy.

One Person, One Account Policy: Each individual may register only one 0l11 account, identified by your name, date of birth, address, email, mobile number, and payment method. Different members of the same household may hold separate accounts, but each must have their own unique identification and payment method.

Why This Policy Exists: There are several important reasons why multiple accounts are prohibited. First, it prevents bonus abuse — some players create multiple accounts to repeatedly claim welcome bonuses and other promotions, which is unfair and dishonest. Second, it keeps responsible gaming tools effective — if someone sets limits or self-excludes on one account, they cannot bypass those protections by opening another. Third, it helps prevent identity fraud and money laundering.

Consequences: If 0l11 detects that you hold multiple accounts (our advanced detection system typically catches this), all accounts will be immediately suspended or closed. Balances and winnings across all accounts may be forfeited. Any bonuses obtained through multiple accounts will be cancelled. You may be permanently banned from creating an account on 0l11 in the future. In cases of serious fraud, legal action may be taken.

Accidentally Duplicate Account: If you accidentally or unknowingly created a second account (for example, because you forgot about an existing one), contact 0l11 Support immediately. We will review the situation, and if it appears to be an honest mistake, we may close one account and retain the other. However, any bonuses that were misused in the process will need to be returned.

Account Recovery: If you're unable to access your account, please do not create a new one. Contact our support team and they will help you recover your original account.

Play responsibly, enjoy the fun

At 0l11, we want you to enjoy your gaming experience safely and in control. Use our responsible gaming tools and maintain healthy betting habits. Remember — when the fun stops, stop playing!

0l11 Responsible Gambling